1. Shipping Policy
Our products will be collected, classified and shipped on the same day to keep intact all its properties and freshness. In this way, in LA HUERTA DE PANCHA, we promise to offer you our products freshly picked from our garden and sent in urgent service 24 hours to receive them the next day at your home.
Once the order is placed, we will collect the best fruits for you with varying degrees of maturation and we will pack them very carefully so that they arrive in the best conditions. For this we will use a food carton container with the maximum resistance for transport, and that guarantees the best conditions of temperature and humidity.
Our express transport companies will pick you up from our farm that same afternoon, and you will receive it at your home only 24 hours after it has been collected.
A) National Shipments (Spain)
All national shipments to the Peninsula are completely free without minimum amounts and through the 24-hour mode. We ship from Monday to Thursday (Saturdays, Sundays and holidays there are no deliveries) We do not ship on Friday so that it is not in a warehouse throughout the weekend. If Friday is a party, we also don’t send Thursday for the same reason.
By placing the order before 12 noon, it is ensured that your order is shipped the same day and can arrive the next day, however, we cannot guarantee 100% that you receive it in 24 hours as we depend on the transport agency. In isolated cases, it could arrive in 48 hours from the day of the shipment of the package, such as causes of force majeure such as temporary or technical incidents by the transport company, or other cases as very remote addresses such as small remote towns where the Carrier route are not daily.
Our main concern is that you have your order as soon as possible and in the same conditions that leave our garden, so we work closely with the transport agency to guarantee you an optimal service.
B) International deliveries
We ship to Europe, specifically to: Germany, Austria, Belgium, France, Italy, Monaco, Netherlands, Portugal, United Kingdom, San Marino.
These international shipments usually have a duration of 3 to 4 working days (Saturdays, Sundays and holidays there are no deliveries) Therefore, international orders will be sent on Mondays, so that you have it the same week, without the package arriving at Park in transport centers, with the aim of reaching you in the best possible state.
2. Payment methods
The following payment methods are accepted:
- By credit card. You will be redirected to the secure payment platform of Servired not having LA HUERTA DE PANCHA at any time access to your bank details.
- By PayPal. You will be redirected to PayPal’s secure payment platform by not having LA HUERTA DE PANCHA at any time accessing your bank details.
- By Bank transfer. By confirming your order by bank transfer, LA HUERTA DE PANCHA will provide you with the necessary information to make such transfer. Until LA HUERTA DE PANCHA does not receive payment at your bank, the shipping process will not start. In case of choosing bank transfer, it is recommended to send the payment receipt to firstname.lastname@example.org to expedite the shipment.
All payment procedures are carried out through secure servers, guaranteeing LA HUERTA DE PANCHA the confidentiality of the communications that it maintains with the CLIENT.
Our servers encrypt all your data using maximum SSL security protocols.